imATHLETE is a leading SaaS provider of online registration, e-commerce and marketing software for running, triathlon, cycling, swimming and all participatory sporting events. Our clients include the NBC Universal, Detroit Marathon, Vancouver Marathon, 500 Festival, Bike New York, Gasparilla Distance Classic and thousands of others. Literally thousands.
imATHLETE is not only transforming the relationship between endurance event organizers and their participants but we're having fun in the process. We value honesty, integrity, working hard, supporting each other and smiling a lot. Pizza and periodic cocktails don’t hurt.
THE OPPORTUNITY: CUSTOMER SERVICE REPRESENTATIVE
imATHLETE is looking for a Customer Service Representative to help us maintain our reputation for excellent service in our LA office.
THE RIGHT CANDIDATE: QUALIFICATIONS & ATTRIBUTES
EDUCATION: 2-5+ years of relevant experience in customer support/service
EXPERIENCE: Previous member of customer service teams in a small to mid-sized technology company
Strong attention to detail, willing to sweat the small stuff, but mindful of overall strategy and significance
Strong analytical and problem solving capabilities.
Support site users with both technical questions and navigation of our site.
Effectively handle both inbound and outbound support via phone and email.
Handle multiple computer applications at one time.
Experience with a CRM such as Desk.com, Zendesk, Salesforce, or other similar system.
Outstanding communicator: verbal, written and interpersonal. Able to communicate to both technical and non ‐ technical audiences is a must.
Takes to new technology/software quickly with little guidance. Your friends rely on you to know all the latest technology trends
A team player, willing to roll up their sleeves to help the company grow and accomplish the needed technology milestones
Proficiency with Excel
Someone with an interest in endurance sports is preferred
Potentially some non-traditional hours (weekends/evenings)
Competitive salary + benefits, including: Active Lifestyle Program which reimburses in participation in any type of active lifestyle events (i.e. snowboarding, biking, hiking, etc.) and Employee Volunteer Program = 1 day per quarter to take off and volunteer.
Work with an entrepreneurial team that is passionate about their work while having work/life balance.
imATHLETE's support team, account managers, development team, sales folks and everybody else collaborates and communicates across all departments and functions to build a platform users will love.
imATHLETE is a small company with a close knit community of friends first, colleagues second.